General terms and conditions

Name of the Service Provider

Hafiják Antónia, private individual

Name of the accommodation

Twosome Cabin

Address of the accommodation

Erdőalja utca 9, 2025 Visegrád, Hungary

Registered address

Derkovits utca 12, 8th floor, flat 2/a, 2400 Dunaújváros, Hungary

Tax number

91493224-1-27

Phone number

+36 70 247 5675

Email

info@twosomecabin.hu

Website

www.twosomecabin.hu

NTAK registration number

MA25119162

Bank account number

109180010000012919360001

These Terms form part of the accommodation service contract concluded between the Service Provider and the Guest.

The provisions of the Terms apply to the use of the Twosome Cabin accommodation and the related services.

The Service Provider is entitled to conclude an individual agreement that may differ from the provisions of the Terms.

By submitting a booking and receiving written confirmation of it, the Guest declares that they have read and accept the provisions of the Terms.

The user of the service is the Guest.

Twosome Cabin is an adult-friendly guest house designed for two people. Only guests registered in advance may use the accommodation.

When booking, the Guest is required to provide their own details and those of any accompanying guests truthfully.

The Guest is responsible for ensuring that the details given when booking are accurate and true.

The Guest is required to provide the data and documents requested by the Service Provider for the use of the accommodation and for compliance with legal obligations.

The Guest may submit a booking request to the Service Provider verbally, by email or through the booking system available on the website.

The Service Provider will, where possible, send a written quote within 48 hours in response to an enquiry sent directly. The quote is valid until the date stated in it.

The accommodation service contract is formed when the Service Provider confirms the Guest's booking in writing.

A verbal booking is valid only if the Service Provider confirms it in writing.

For bookings made on the website, the contract is formed when the booking is finalised and the Service Provider confirms it electronically.

Twosome Cabin can be occupied from 15:00 on the day of arrival.

The accommodation must be vacated by 11:00 on the day of departure.

Arrival and departure normally take place with a personal handover. Self-service arrival and departure are also possible by prior arrangement.

The Guest is required to use the accommodation as intended and to comply with the house rules.

The house rules form an inseparable part of these Terms.

The Service Provider is entitled to refuse to perform the service, or to terminate a service already begun, if the Guest:

• does not use the accommodation or its furnishings as intended;
• seriously or repeatedly breaches the house rules or the safety regulations;
• behaves in a way that endangers the peace, safety or physical wellbeing of others;
• behaves in a highly objectionable, aggressive or disorderly manner;
• carries out prohibited activities on the premises;
• fails to meet their payment obligation;
• has provided false information, or admits a person who is not entitled to use the accommodation;
• is in a situation in which providing the service would breach the law or is objectively impossible.

If the service is refused or terminated, the Service Provider is entitled to enforce its claims against the Guest under the law and under these Terms.

Cancellations may be notified in writing, to the email address info@twosomecabin.hu only.

The time of cancellation is the time at which the written notice of cancellation arrives at the Service Provider's email address.

You may modify your booking freely and free of charge at least 30 days before the arrival date. The modified booking is subject to the rates valid at the time of the modification.

For a modification requested less than 30 days before arrival, the conditions set out in section 7 of these Terms apply.

A modification can be carried out subject to the available capacity of the accommodation, and becomes valid upon written confirmation by the Service Provider.

A stay may be extended only with the prior written permission of the Service Provider, provided the accommodation is available for the requested period.

The current rates for Twosome Cabin can be found on the website: twosomecabin.hu - Rates

The Service Provider reserves the right to change the rates shown on the website.

A booking that has already been confirmed is subject to the rate stated in the confirmation, unless the Guest and the Service Provider agree otherwise in writing.

The rates shown include the value of the accommodation service. Any tourist tax payable is charged in accordance with the legislation and municipal rules in force at the time.

If taxes or public charges change in law, the Service Provider acts in accordance with the legislation applicable at the time.

10.1. Payment schedule

To validate the booking, the Guest is required to pay 50% of the total accommodation fee as a deposit.

After payment of the first instalment required to finalise the booking, the remaining second instalment is due no later than 15 days before arrival.

The second instalment can be settled by bank transfer or through the online payment link sent by email.

If the booking is made within 15 days before arrival, the full accommodation fee, that is 100%, is payable in advance.

10.2. Booking guarantee

A deposit of 50% is required for the booking. The deposit can be paid by debit or credit card, or by bank transfer.

A booking is considered valid only upon a successful card transaction, or once the deposit transfer has arrived by the deadline.

The Service Provider may sell gift vouchers on the website.

The gift voucher:

• can be purchased at a predetermined face value;
• has a face value equal to the amount paid;
• cannot be exchanged for cash;
• can be redeemed within 12 months of its issue;
• can be used solely for the accommodation service of Twosome Cabin;
• the intention to redeem the gift voucher must be indicated when booking;
• cannot be combined with any other discount or promotion without the prior permission of the Service Provider.

The gift voucher is transferable. The Service Provider does not separately verify the entitlement of the person redeeming the voucher and treats the holder of the voucher as the entitled user.

If the expiry date of the gift voucher is missed, the value of the voucher cannot be reclaimed.

Twosome Cabin does not accept pets.

The guest house is designed for two people, so an extra bed cannot be provided.

13.1. Rights of the Guest

The Guest is entitled to use, as intended, the accommodation specified in the confirmation and the advertised services belonging to it.

The Guest is entitled to make a complaint about the service provided by the Service Provider and to exercise their consumer rights under the law.

The Guest is entitled to receive from the Service Provider the information needed to use the service.

13.2. Obligations of the Guest

The Guest is required to:

• pay for the booked service by the deadline;
• use the accommodation as intended;
• comply with the house rules;
• use the furnishings and equipment of the accommodation as intended;
• respect the peace of other people staying at the accommodation;
• inform the Service Provider without delay of any damage, fault or irregularity noticed;
• return the keys of the accommodation to the Service Provider.

The Guest is liable for all damage caused to the Service Provider, to the accommodation or to its furnishings by the Guest or by a person brought to, arriving with, or admitted to the accommodation by the Guest.

The Guest is required to report any incident of damage to the Service Provider without delay.

The Guest is liable under the applicable law for damage resulting from improper use, from breaching the house rules, or from conduct attributable to the Guest.

The Service Provider is entitled to enforce its documented costs of repairing the damage against the Guest.

The Service Provider is required to provide the accommodation service stated in the confirmed booking in accordance with the applicable law and the professional requirements governing that service.

The Service Provider is liable for damage for which it is liable under the applicable law.

The Service Provider is not liable for damage, injury or accidents resulting from the conduct, inattention or negligence of the Guest or of a person arriving with the Guest or admitted to the accommodation by the Guest, from irregular or improper use, or from a breach of the house rules or of the safety regulations governing use of the accommodation.

On the premises of the accommodation, in its rooms, on the terrace, in the outdoor areas and while using the wellness facilities, the Guest is required to take particular care of their own and others' physical wellbeing and to move and act with the caution appropriate to the circumstances.

The Guest acknowledges that surfaces may become slippery, particularly in outdoor, wet and wellness areas, especially around the jacuzzi and the infrared sauna and in wet or rainy weather, so the use of these areas requires increased care.

It is the Guest's own responsibility to use the accommodation, its furnishings and equipment, and the wellness facilities solely as intended and in compliance with the instructions for use specified by the Service Provider.

The Service Provider accepts no liability for injury or accidents attributable to the Guest's own inattention, lack of caution, improper or irregular use, or breach of the rules governing use of the accommodation.

The Guest is required to report to the Service Provider without delay any accident, injury, hazardous condition, fault or other irregularity, where possible immediately upon noticing or upon its occurrence.

In the event of an accident or injury, the Guest is required to cooperate with the Service Provider in clarifying the circumstances and to give a truthful account of the event.

The Service Provider is entitled to document the circumstances of a reported accident or damage, including photographing the location, the equipment concerned or other circumstances, where this is necessary to clarify the circumstances of the event.

The Service Provider accepts no liability, to the extent permitted by law, for personal valuables kept at the accommodation, in particular cash, jewellery and other valuables.

The limitations of liability set out in this section do not affect any liability of the Service Provider that cannot validly be excluded or limited under the applicable law.

The Guest may raise a complaint about the service with the Service Provider verbally or in writing.

A complaint can be submitted:

Email

info@twosomecabin.hu

Phone

+36 70 247 5675

By post

Hafiják Antónia, Derkovits utca 12, 8th floor, flat 2/a, 2400 Dunaújváros, Hungary

The Service Provider examines a verbal complaint in accordance with the relevant legislation and remedies it immediately where possible.

If a complaint cannot be investigated immediately, the Service Provider draws up a record of the complaint in accordance with the law.

The Service Provider answers a written complaint in accordance with the applicable law, as a general rule within 30 days, in writing, on the merits and in a verifiable manner. If a complaint is rejected, the Service Provider states the reason for the rejection.

The Guest is not restricted to raising a complaint during the stay; complaints handling is governed by the legislation in force at the time.

If a consumer dispute between the Guest and the Service Provider cannot be settled directly, the Guest is entitled to turn to the conciliation board with jurisdiction over the consumer's place of residence or stay.

The board with jurisdiction based on the registered address of the Service Provider:

The Pest County Conciliation Board acts within the territory of Pest County.

The conciliation board serves to settle consumer disputes between a consumer and a business outside court proceedings.

The Guest is also entitled to turn to the consumer protection authority, or to initiate court proceedings in accordance with the applicable law.

Current information on the procedures of the consumer protection authority and the conciliation board is contained in the legislation in force at the time and in the official information published by the competent bodies.

The Service Provider processes the Guest's personal data for the performance of the service, for compliance with legal obligations, for invoicing and, where there is a legal basis for it, for other specified purposes.

The detailed rules on the processing of personal data are set out in the Service Provider's separate Privacy Notice document.

The Guest acknowledges that, in connection with providing the accommodation service, the Service Provider may be subject to data processing and data reporting obligations under the law.

Force majeure means any unforeseeable and unavoidable circumstance outside the Service Provider's control that hinders or prevents performance of the service.

Such circumstances include in particular natural disaster, fire, flood, extreme weather, war, official measures, serious operational failure, prolonged loss of utility supply or any other unavoidable event outside the Service Provider's control.

In the event of force majeure, the Service Provider is required to inform the Guest of the circumstances as soon as possible.

If the Service Provider is unable to perform the service because of force majeure, it is entitled to cancel the booking.

In this case the Service Provider refunds the amount already paid by the Guest for the affected service that did not take place.

In the event of force majeure, and where the failure to perform is not attributable to it, the Service Provider is not obliged to pay compensation beyond the service that did not take place.

The Service Provider is entitled to amend these Terms.

The amended Terms take effect once published on the website and apply to contracts concluded after that date.

Bookings already confirmed are governed by the Terms in force at the time the booking was confirmed, unless the law provides otherwise or the parties agree otherwise in writing.

These Terms, and the contractual relationship between the Service Provider and the Guest, are governed by Hungarian law.

Matters not regulated in these Terms are governed in particular by Act V of 2013 on the Civil Code and by the consumer protection and accommodation service legislation in force at the time.

The rules of jurisdiction for consumer disputes are determined by the legislation in force at the time.

By finalising a booking or by using the accommodation, the Guest declares that they have read these Terms, have taken note of their provisions and accept them as binding.

These Terms include, as an inseparable part, the Twosome Cabin House Rules.

If any provision of these Terms proves to be invalid or unenforceable, this does not affect the validity of the remaining provisions.